Our Best Price Guarantee Policy
TERMS AND CONDITIONS
We guarantee you the best available rate when you book a room through our Official Website. If you find a lower publicly available rate (“Lower Rate”) elsewhere, we will match the lower rate and we will also offer you a 10 euros voucher for “1924” Restaurant, subject to the following terms and conditions:
1. Reservations must be made through our official website.
2. The Lower Rate must be for the same type of accommodation, which means the same room type, at the same hotel, with the same dates and length of stay, same number of guests, with a similar view or room size, same designation as either cancellable or non-cancellable, same advance purchase policies and the same terms and conditions governing the room rate.
3. You must submit your claim to info@lagosmare.gr before making any reservation.
4. You may submit only one claim for each stay. A “stay” means the total number of consecutive nights spent at the same hotel or resort by the same guest or guests. You must complete the stay.
5. Rate comparisons will be made full of taxes, breakfast, gratuities, service charges, early departure fees, or other fees and incidental charges.
6. Lagos Mare reserves the right to deny a claim, if it cannot independently verify the availability of a Lower Rate at the time it processes the claim. The Lower Rate must be bookable on another website. Advertised or inquiry only rates do not qualify.
7. Lagos Mare may at any time and without notice terminate or restrict a person’s ability to submit a claim under or otherwise benefit from the Best Rate Guarantee if in its sole discretion Lagos Mare determines that such person has: (a) acted in a manner inconsistent with applicable laws or ordinances; (b) acted in a fraudulent or abusive manner; (c) submitted multiple invalid Best Rate Guarantee claims; (d) failed to stay at Lagos Mare after receiving approved Best Rate Guarantee claims; or (e) breached any of these terms and conditions.
8. The Best Rate Guarantee does not apply to existing reservations that are not booked through our official website, and Lagos Mare is not responsible for any fees associated with cancelling a reservation made through a different channel
9. The Best Rate Guarantee will be suspended during times where the Lagos Mare website or certain rates are not available due to an outage, a technical issue or a circumstance beyond Lagos Mare’s reasonable control.
10. Any disputes arising out of or related to the Best Rate Guarantee or these terms and conditions shall be handled individually without any class action, and shall be governed by, construed and enforced in accordance with the laws in which the Lagos Mare hotel or resort being booked is located.
11. Unless prohibited by law, Lagos Mare reserves the right to amend, revise, supplement, suspend or discontinue the Best Rate Guarantee program and the terms and conditions at anytime in its sole discretion and without prior notice.
Our Best Rate Guarantee does not apply to the following:
1. Reservations booked via non-Lagos Mare websites
2. Hotel packages or travel packages that may include hotel, airfare, car rental, food and beverage offers or other similar packages or amenities
3. Discount or negotiated rates not available to the general public, including but not limited to membership rates (e.g., AAA or AARP); corporate, government, promotional, unpublished, packaged or opaque rates; group or other specially negotiated rates or rates available on closed membership sites; or rates attained through the use of third-party discount codes or coupons
4. Auction sites or sites on which reservation holders are reselling confirmed reservations
5. Reservations made within 24 hours of arrival
6. Taxes, gratuities, service charges, early departure fees or other fees and incidental charges
7. Rate disparities due to fluctuations, rounding or differences in currency exchange rates
Claim process:
For a claim to be eligible under the Best Rate Guarantee, it must be submitted through e-mail at info@lagosmare.gr